One day, my store only had cheese danishes for food no breakfast sandwiches, no other pastries. We were also dealing with a lot of supply chain issues - we constantly ran out of products, but the company refused to cut down the menu to ensure availability. People who'd been with the company for several years were quitting, often without notice, and customers were complaining about things in-store employees couldn't change. We just had fewer employees, which contributed to burnout and a lot of turnover. Our hours were reduced when COVID hit, but the store wasn't less busy. To continue this conversation, please reach out to our Fan Relations team at. We’re sorry to hear you had a poor experience in one of our locations.
#Dairy quern download#
Hello! Thank you for taking the time to download our app and leave us a review. Furthermore, it is apparent that the people who are attending the drive through are not very familiar with the app, though that may be a problem unique to my location.ĭo youself a favor and just use the drive through.
#Dairy quern how to#
Unfortunately my local Dairy Queen has no signage indicating how to collect your order once you have use the app. If the app had a funtion that indicated whether your location has walk in or requires pick up at the drive through it might be of some value. The actual result is that there is no time saved using this app. The reason given was to make sure my order was fresh. The food order was not started until I pressed the “I’m here” button which, foolish me, I did when I arrived at the restaraunt. After going to the drive through I still had to go through the window and the pull aside forward and wait for my food. Despite ordering ahead through the app, I still had to wait in the drive-through. The net effect of this app was essentially nil. And my burger wouldn’t have been cold when I got it.ĭon’t waste your time, just use the drive through It would’ve been MUCH faster to just use the drive through.
By the time I had my denture order, I had been there for 15 minutes.
So I don’t know what the confusion was about, but she told me it’s ready and went to get it. At this point, I’ve been sitting in one of the three curbside pickup spots for 12 minutes and there hasn’t been a single other car show up, much less another one the same color as mine that I indicated on the order. I saw an employee walking toward my car with nothing but her cell phone in her hand. Waited 2 more minutes and looked the phone number up on Google (same number) and called again, still no answer. I tried calling the number for the store as shown on my order confirmation, but nobody answered, and after about 15 rings it said the mobile customer I’m calling is not available. But then when I got to the store I sat in the curbside parking space for 8 minutes waiting. Ordering in the app for curbside pickup was pretty easy.
We hope you’ll continue to use our app to enjoy all the delicious deals we’re offering. Next time you visit DQ®, we advise that you click the “Redeem” button in-store after first checking with the cashier to ensure your deal will be accepted. The 15 minute timer expiration timer is in place to ensure that deals can only be redeemed once. Thank you for taking the time to share your feedback–we’re so sorry to hear about this experience. I was in the parking lot when I placed the order but it still froze by the time that I got to the pick up window☺️ I like the app but my problem is, it works good when I’m at home and then when I get to Dairy Queen and it’s only like 5 minutes away the app doesn’t work so I can’t show the cashier the coupon or anything, but when I pulled up to place my order it was there and then when I got to the window the app froze but the lady was nice and gave me my order with the discount but if this keeps happening it will be useless and it happen twice already the first time I didn’t even place the order because it wouldn’t come up at all, and I don’t even hit the confirm button until I’m in the parking lot, because I know that you only have a certain amount of mins to claim your discount.